Very quick and courteous but not cheap...use synthetic oil.
Exhaust pick broke, they would not touch it if I didn't get a whole new exhaust system. His fix lasted 2 hrs driving. Now I'm at another Midas getting it all redone in Washington. Not how i wanted my vacation to go. If it wasn't for the nice service here in Washington, I would have washed my hands of Midas altogether.
Overall it took about an hour to get it in and repair my tire. That is not bad time I feel. They did not appear to be busy like Steve had made it sound. I felt that he just did not want to do any work. When it was all finished the tire looked flat still! The truck had a lean to it and I had mentioned it to him but he did not care so I ended up adding more air at the gas station down the street.
We broke down in Dickinson and called to get our truck in. It was all good over the phone until we walked in the door and all of a sudden they weren't able to take us at all. Not a place to go to when you are stranded.
I feel that this Midas does not care about their customers. How do you think that carries over into the work that they do on our cars!? I just hope that my tire is not flat again in the morning. Avoid this Midas at all costs.
Steve is one of the rudest people in customer service. I hope that it is just a bad day for him. I would have gone elsewhere if it were not a fleet vehicle. I called before coming in and was told if I hurry I may make it it time, almost 4 hours prior to closing come to find out. Once I had arrived I felt like he was trying to get me to go elsewhere. Saying that it's going to take a very long time multiple times and just staring at me. I told him that I need it done tonight and the fleet company told me to go to this location. He seemed bothered by this. Then waiting for them to repair my tire I watched him rudly interact with 4 other potential customers. He turned all but one away and was obviously bothered that people were coming to a repair shop looking for help with their vehicles. The one that he did not turn away came in and said "I called about getting an oil change earlier." Steve stared blankly at him for what felt like an eternity. The customer then said here's the keys and Steve told him to place them on the counter mentioning that it will be a while and walked away.
Got me in fast to repair exhaust. $360 for maybe 6 ft of pipe and put everything back on was a bit steep though.
Midas is a US Car Repair based in Dickinson, North Dakota. Midas is located at 502 15th St W, Dickinson, ND 58601, USA.
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